Gym FAQ

Do I have to be in good shape to start a program?

Nope! Our programs are designed to be used for people at all levels of strength and fitness whether you have never been in a gym or have dedicated years to it. Everyone has to start somewhere and the sooner the better. Many of our clients who are achieving their fitness goals right now started exactly where you are!

Is this a CrossFit gym?

Although we respect the ideas behind CrossFit and what it has done for the fitness industry, this is not a CrossFit gym. We use similar equipment at times and we do use high intensity training techniques in some of our programs but we do not follow CrossFit programming with our clients unless it is requested. We also have an abundance of machines and cardio equipment that you wouldn’t find in a CrossFit gym.

How many days per week should I train?

This depends on each individual. We recommend setting up an appointment to meet with a trainer to discuss the program that would best suit you. You can see great results from training 2 days each week or 6 days each week; you have to find what works best for you.

What are the hours available for training membership sessions?

We have trainers available for small group sessions from 5am to 10am and 3pm to 8pm Monday through Friday. We use an open schedule so you can come in at any point during those hours to get your training session in! All of our memberships also include 24/7 access to the gym so you can get a workout in on your own schedule.

What times are available for One-on-One sessions?

Our trainers schedule their one-on-ones by appointment and availability. We recommend setting up an appointment to meet with a trainer to schedule these sessions.

Do I need to sign a contract?

We offer a variety of non-contract membership options to suit your specific needs. For non-contract memberships, we ask for 2 weeks’ notice for cancels or holds.

What if I need to cancel my membership?

Typically, we ask for membership cancellations to be done in person. If you are unable to do so in person, you are also able to mail a letter to our physical address. Keep in mind, to satisfy the two weeks’ notice cancellation policy, the letter would need to be postmarked two weeks prior to your next billing date. We also have membership holds available for up to 3 months if you plan on returning.

Online Store FAQ

What is your return/exchange policy?

Here at The Factory, we want you to be completely satisfied with your purchase. We accept returns and exchanges for like new, unused and unwashed items within 30 days of purchase. The item must be in its original packaging and in sellable condition. If you choose to exchange for another size or item, or wish to return an item, please email us in order to start the process (our contact info can be found here). Any item returned without prior approval will be refused. Buyer is responsible for return shipping. Refunds and exchanges will be processed when the item is received and inspected. Any refund will be for the item total less our actual shipping costs. Be sure to inspect and/or try on the items in your order when you receive them to ensure proper fit and allow for enough time to make a return or exchange if needed.

When can I expect my order to ship?

Most orders will ship within two business days.

Do you offer free shipping?

Yes! All online orders are eligible for free shipping.

Can I cancel my order?

We try to accommodate requests for cancellation whenever possible but are not able to cancel an order after it has shipped. If you wish to cancel an order, please email us as soon as possible. Please keep in mind that we work hard to ship orders as fast as possible and there can be a delay from when the package ships to when you receive a shipping notification.